In a walk-in shop the Kiosk is a key tool to automate the management, removing the need for staff to stop work to check people in or take bookings.
In Kiosk Overview we introduced some key concepts. Here we will explain some good practices and options for the Kiosk in your shop.
Why the Kiosk?
- Self check-in
- Queue order display
- Call client by name and finish service
- Build your customer database
The kiosk will manage your shop automatically. The setup and operation of the shop is flexible to allow for any variation or size of shop.
The queue is clearly visible so everyone checking in knows their place before checking in. It removes arguments.
How big or busy is your shop?
This will determine how many tablets or PC's you need. SLIKR is fully web and cloud based, it will run from any modern tablet or PC and just needs an internet connection.
- Single Kiosk For smaller shops SLIKR is designed so a single shop can operate from one kiosk or tablet.
- Multiple tablets can be running for check-in to cover busy shops or multiple entry points, they all connect back for the same queue.
- Additional tablets or PC’s screens can be used in busy shops for staff to run Queue Manager and POS Checkout.
The tablet will be at the front of the shop on the counter or wall and clearly visible.
- Client will come into the shop
- Explain why to the client : "Hi, We have a new queue system. It will keep track of your place in the queue. You can now get a wait time and not wait in the shop, you can even check the wait before you arrive and check-in from home, just use the Kiosk it is fast and easy to check-in."
- Client will get a place and wait or track their place on their phone
- When the staff is ready. Call the person name at the top of the list.
- Select their name as the person taking that client.
- When complete tick off the persons name
That is it! SLIKR will manage the rest.
See Queue Manager and Checkout for more features to further streamline your shop
Improving your success
- Get a clear process for your shop. The Kiosk and new and will take some adjusting. The clearer the process and the more consistent you make the staff and clients operate at the start. The easier it is! It will only take a day or two of consistent use.
- Expect some resistance to change. Just be prepared and re-iterate the benefits then give clients time to get used to it. Expect the change process to take 2-3 visits for them all to adjust. The good news is the change is gradual it is not like moving to bookings, they can always just walk-in.
- The "Walk-in" Button - Elderly clients can struggle but you will be surprised how many are keen to get it working. One button will get someone on the queue as "walk-in"