Payments and Transfers

When online payments are setup the important part is how will you get paid and what are the fees. Stripe transfers the money directly to your account.

The Process

1. Client will log into SLIKR and have a choice to add their credit card details to Stripe.
2. Client will select services and check-in
3. SLIKR will prompt to Client pay
4. Client will select their card or choose Apple & Google Pay and Confirm amount
5. SLIKR will process the charge via Stripe.
6. Stripe will email a receipt from SLIKR
7. SLIKR app will confirm the payment.
8. Kiosk and Queue Manager will show Green "Paid" status immediately.
9. SLIKR will be charged Stripe Fees.
10. SLIKR will remove booking fee
11. Stripe will transfer the balance to your bank account

NOTE: Refunds are automatically processed if clients cancel. Refer to our refund and cancel section.

Charges and Fees

Fees are in three parts:

• Client charge
• Stripe Transaction Fees
• SLIKR Bookings Fees

Stripe Transaction Fees

Stripe transaction processing fees are dependent on your country. SLIKR does have preferred pricing in some countries we have negotiated as a group we will advise of other countries as we hit volume levels. The more shops using online payments the better our volumes and collective fee reductions.

• Australia
• Ireland

In the following example we will use the fee on 1.3% + 0.20c transaction fee.

SLIKR Booking Fee

SLIKR booking fees can be passed onto the client or paid by the shop. In this example we will assume the shop is passing the SLIKR fee to the client and it is $0.95c

Client Charge

The client will select a number and services and will be displayed a total on their purchase. It will clearly show all services and fees and the client will confirm the card and total to be purchased.

Payout and Transfer

SLIKR will collect all fees.

Stripe will collate all the payments and transfer the balance to your bank account.

CANCELLATION AND REFUND

Client makes booking: (assume 45-minute cancellation window)

• The client has 5 minutes to complete the payment, including adding card details.
• Client canceled> 45 Minutes the reservation is canceled and the amount is automatically refunded.
• Client canceled < 45 Minutes. We still cancel the reservation BUT do NOT process the refund.
• The reservation is canceled so you are not sending reminders and following up with the client.

If decided later to process a full or partial refund. This is completed from the Stripe dashboard on the payment.